Automated Feedback Loop
Reputation Loop does all the heavy lifting for you. After entering some basic information, the unique and automated Reputation Loop system automatically reaches out to and follows up with your recent customers to generate a feedback snapshot of their most recent visit to your business.
Intelligent Review Routing
Based on your predetermined settings, customers are routed to a company branded page matching the sentiment of their feedback of your business. If positive, customers are taken to a page that helps direct them to an online review site(s) of your choice. If negative, they are instantly provided a form to share their concerns and/or frustrations, preventing a poor review from being posted online and affording you the opportunity to address it promptly.
Reputation Monitoring & Notification
Reputation Loop instantly pulls your customer feedback and online reviews into a simple dashboard that shows the overall feedback and online rating score of your business. Email and SMS alerts notify you of new ratings or reviews as soon as they happen.
Social Sharing & Brand Promotion
Spread the word about your 5 star reputation! Today’s consumers are recommending local businesses to their friends and followers on social media sites like Facebook, Twitter, and Google+. Promote your brand by automatically sharing feedback and reviews on all your business’ major social media accounts and have your friends and followers help spread the positive word.